If you completed all of the installation steps but are still having an issue, you should generate a new CSR from your server (see the CSR creation instructions) and then reissue the certificate in your DigiCert account by logging in, clicking the order number, and then clicking the reissue link. If you find a self-signed certificate on your server after installing a DigiCert certificate, we recommend that you check the installation instructions and make sure that you have completed all of the steps. You can tell if a certificate is self-signed if a CA is not listed in the issuer field in our SSL Certificate tester. Self-signed certificates aren't trusted by browsers because they are generated by your server, not by a CA.
One possible cause of this error is that a self-signed certificate is installed on the server.
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You do not need to install anything on client devices/applications for a DigiCert SSL Certificate to work properly. If you have a DigiCert certificate and you receive this error, troubleshoot the problem using the sections below. While this warning is fairly generic for Internet Explorer, Firefox 3 will distinguish between a certificate issued by the server itself (a self-signed certificate) and another type of untrusted certificate. This issue can also occur if the site has a self-signed certificate. If this is the case, the browser will warn you that the Certificate Authority (CA) who issued the certificate is not trusted. For some sites, the certificate provider is not on that list. The certificate is not trusted because it is self signed."īrowsers are made with a built-in list of trusted certificate providers (like DigiCert). The certificate is not trusted because the issuer certificate is unknown." or "uses an invalid security certificate.
Internet Explorer: "The security certificate presented by this website was not issued by a trusted certificate authority."įirefox 3: "uses an invalid security certificate. The following warnings are presented by web browsers when you access a site that has a security certificate installed (for SSL/TLS data encryption) that cannot be verified by the browser. Certificate Is Not Trusted in Web Browser
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